Terms & conditions

Last updated: 31 August 2026

These terms apply to coaching sessions, retreat packages and any related services you book with us.

01Enquiries and bookings

Submitting a form on this website costs nothing and does not create a booking. A booking exists only once we have confirmed your dates in writing and received your deposit.

02Prices and deposits

Prices shown on this site are indicative and given per person excluding flights. Your final price depends on season, hotel category and group size, and is confirmed in writing before you pay anything. A deposit secures your dates and hotel; the balance is due before your first session.

03What is included

Each package lists what it includes and excludes. Anything not listed — flights, insurance, personal expenses, extra excursions — is your own cost.

04Changes and cancellation

Cancel more than 30 days before arrival for a full refund of your deposit. Between 30 and 14 days we refund half, or move your dates at no charge. Inside 14 days we will always try to move your booking rather than cancel it. If we have to cancel a session for reasons within our control, we will reschedule it or refund it.

05Weather and events outside our control

Cancún's hurricane season runs June to November. If a named storm threatens your dates we will move your booking without penalty. We are not liable for costs arising from flight cancellations, border closures or other events outside our control — this is what travel insurance is for.

06Health, fitness and insurance

Tennis is physical exercise in a hot climate. You confirm that you are fit to take part and that you have told us about any medical condition or injury that affects your training. Travel and medical insurance is your responsibility and we strongly recommend it.

07Children and juniors

Players under 18 must have a parent or guardian's written consent and, for children under 12, a responsible adult contactable throughout the session.

08Conduct

We may end a session without refund if a participant's behaviour puts others at risk or makes coaching impossible.

09Liability

We carry the insurance required to operate, and we are responsible for our own negligence. We are not responsible for loss or damage to personal property, or for injury arising from a condition you did not disclose.

10Governing law

These terms are governed by the laws of Mexico, and disputes fall to the courts of Quintana Roo.

This is a plain-language template. Have it reviewed by a qualified lawyer in your jurisdiction before launch.